Privacy Policy

Last Updated: May 19, 2026

OPUS ARCA operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing customers with a personalized shopping experience ("Services"). OPUS ARCA is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand that your information will be collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or de-identified in a way that does not reveal your identity or cannot reasonably be linked to you. Depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable laws, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

  • Contact information such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information such as products you add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Your communications with us such as information you share in your communications with us when submitting a customer support request.
  • Device information such as information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information such as information related to your interaction with the Services, including when and how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services for example, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers for example, when we use service providers to provide certain technologies or when they collect or process your personal information on our behalf;
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and products of interest, send notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. The use of your personal information to better personalize and improve the Services may also fall under this purpose.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes (e.g., to send you marketing, advertising, and promotional communications via email, text message, or mail) and to show you online advertisements for products or services on the Services or other websites, based on your previous purchases or items added to your cart, and other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or prevent potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our Services. When you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly advise you not to share your username, password, or other access information with others.
  • Communicating with You. We use your personal information to provide you with customer support, respond promptly, offer effective services, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to conduct or participate in legal discovery processes, to pursue potential or existing litigation or other legal dispute processes, and to investigate or enforce potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, and subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. Examples of such circumstances include:

  • Sharing information with other third parties who provide services on our behalf (e.g., information technology management, payment processing, data analytics, customer support, cloud storage, shipping and delivery services), Shopify, and vendors.
  • Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising based on your online activities with different vendors and websites, through third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that information about you is not shared for the purpose of showing you targeted advertising and marketing based on your online activities on different vendors and websites.
  • When you direct, request, or explicitly consent to certain information being shared with third parties; for example, sharing information for product delivery to you or if you use social media widgets or login integrations.
  • Sharing information with our affiliates or other entities within our corporate group.
  • Sharing information in connection with business transactions such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or other individuals.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services to provide and improve the Services to you. The information you provide to the Services will be transferred to Shopify and shared with third parties outside of your country of residence for the purpose of providing and improving the Services to you. Additionally, to protect, grow, and improve our business, we use certain advanced Shopify features that leverage data and information from your interactions with our Store, other vendors, and Shopify. For these advanced features to be provided, Shopify may use personal information collected regarding your interactions with our store, other vendors, and Shopify. In these cases, Shopify is responsible for processing your personal information and for responding to your requests to exercise your rights regarding its use for these purposes. For more information on how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not associated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those respective sites. We do not make any guarantees regarding the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on those sites, and we accept no responsibility for these matters. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also become visible to other users of the Services and/or users of those third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links on the Services does not imply any endorsement of the linked platforms or the content of their owners or operators, unless expressly stated otherwise on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction of residence. If you believe your child has provided us with personal information, you may contact us using the contact details provided below to request the deletion of such information. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age as defined by applicable laws.

Security and Storage of Your Information

Please remember that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you transmit to us may not be secure during the transfer process. Therefore, we recommend that you do not use unsecured communication channels to transmit sensitive or confidential information to us.

How long your personal information is stored depends on various factors, such as whether we need that information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute and may be applicable in certain circumstances, and we may deny your request where permitted by law.

  • Right to Access/Know. You may have the right to request access to the personal information we hold about you.
  • Right to Deletion. You may have the right to request the deletion of personal information we hold about you.
  • Right to Correction. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and, under certain conditions and within certain exceptions, to request that this copy be transferred to a third party.
  • Management of Communication Preferences. We may send you promotional emails, and you can opt out of these emails at any time by using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and other rights you may have, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable laws, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to prove to us their authority to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within a reasonable time, in accordance with applicable laws.

Complaints

If you have a complaint about how your personal information is processed, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority by contacting us through the contact details provided below.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements published by the relevant UK competent authority, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide any necessary notices in accordance with applicable laws.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise a right you have, please call [phone number] or email sami@opusarca.com, or contact us at Atakent 3. etap C/34 D9 Küçükçekmece, İstanbul, 34307, TR.