Refund Policy

RETURN AND REFUND POLICY

Return Conditions

  • You can request a return within 14 days of receiving your order, without stating any reason.

  • Returned products must be unused, undamaged in their original packaging, and in a resalable condition.

  • Important: Returns and exchanges are not possible for special orders that have been produced, personalized, or modified according to your request.

Return Process

  1. To initiate your return request, please contact us first through our communication channels listed below.

  2. Once your request is approved, securely package the product with its invoice and send it to the shipping address we provide.

  3. After the returned product reaches our warehouse and passes quality control, the refund amount will be credited to your original payment method within 3-7 business days.

Contact Information

  • Company / Authorized Person: OPUS ARCA - Sami Altuğ Uğur

  • Email: sami@opusarca.com

  • Phone: 0540 257 84 87

  • Address: Atakent 3. Etap C/34 D9, Küçükçekmece, 34307 Istanbul, Turkey


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sami@opusarca.com.